Senior Software Dev Engineer

Job summary
Work hard, have fun, and make history at AWS! Amazon Web Services has been rated one of the most admired companies globally, both for Innovation and Customer Service. At AWS Kumo, you will be on the forefront of driving Cloud innovation for industry leaders around the globe.

Kumo (pronounced 'Koo-mo', the Japanese word for "cloud") is the global product and engineering organization for AWS Support, a multi-billion $ business. Kumo's products, used by AWS customers and the internal Amazonian teams that help them, are vital to ensuring exceptional customer experiences on AWS. Kumo has a broad portfolio of customer-facing and internal services. Our public-facing properties include AWS Trusted Advisor, AWS Health, Automation, Recommendations & Insights, AWS Support Center, AWS Knowledge center, and many more. Our internal AWS Support teams rely on Kumo services to interact with AWS customers, diagnose and resolve customer issues, and safely share information across AWS teams. These services must work seamlessly, and be available when AWS services are not. Any changes to these tools has a force multiplicative effect on how customers experience AWS and the efficiencies of the internal workforce.

The Kumo organization is globally distributed, with larger teams located in Seattle - Washington, Cape Town - South Africa, Vancouver - Canada, San Jose - Costa Rica, and Iasi - Romania.

We are looking for engineers to join us in building applications that AWS customers use to reach AWS Support Engineers. Your work will be the face of AWS support to our customers; you will work to expand the communication channels we support so that our customers can reach out with convenience, within the context of their work. You will utilize cloud-native technologies developed right alongside you: AWS Lambda, DynamoDB, API Gateway, etc. You will innovate on the user experience by working closely with our customers and partners.

Our team applies modern development practices and utilizes native AWS tools to do them. We operate in a multi-region redundant environment to ensure reliability; we continuously deploy to all regions through an automated pipeline; we use CloudWatch and other tools to help us monitor and diagnose. We loosely follow an agile methodology, and most of all, we focus on getting things done and delivering value to customers.

We combine the culture of a startup, the innovation and creativity of a R&D Lab, the resources, support, and work-life balance of a mature organization, and technical challenges at the scale of AWS. Come join us!

BASIC QUALIFICATIONS

• 2+ years of experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems
• 3+ years of programming experience with at least one modern language such as Java, C++, or C# including object-oriented design
• 4+ years of professional software development experience
• 2+ years of experience as a mentor, tech lead OR leading an engineering team

• Master's Degree in Computer Science or related field
• 8+ years industry experience as a Software Engineer or Software Developer8
• Experience in communicating with users and other technical teams to collect requirements, describe software product features and technical designs
• Demonstrated ability to mentor junior software engineers in all aspects of their engineering skill-sets
• Skilled with common front-end technologies such as HTML, CSS, JS, TypeScript, and Node
• Deep experience in one or more relevant front-end frameworks such as React.
• Experience building scalable, distributed, front-end experiences
• Demonstrated ability to mentor junior software engineers in all aspects of their engineering skill-sets